Returns and refunds
Changed your mind? Send an item back within 30 days of delivery and we will refund what you paid for it.
What we accept
- Gear that has not been used, fuelled or charged, with all its parts
- Items in the box they came in, so they can be sold again
How it works
Email support@svnonline.store with your order number and the item you are returning. We reply with the return address. Once the item reaches us we check it and refund your original payment method within five business days.
Return postage is yours to cover unless we made a mistake. Your original shipping charge is refunded only in that case.
Damaged or incorrect items
If something arrives broken or is not what you ordered, tell us within 14 days of delivery and include a photo. We will send a replacement or refund it in full, shipping included, and in most cases you will not need to send it back.